Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at desertroserockshop@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at desertroserockshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

1. Return the original item (follow the return process above).
2. Once your return is accepted, make a separate purchase for the new item.

Refund Processing:

• We will notify you via email once your return is received and inspected.
• If approved, refunds will be issued to your original payment method.
• Please allow 7 business days for your bank or credit card company to process the refund.